Terms and Conditions

Introduction

This is the official website of Canadian Pardon Application Services . This document outlines the Terms and Conditions unconditionally effective upon application to the use of this official website and any products, services or information (“Services”) available or advertised on the Canadian Pardon Application Services website or by Canadian Pardon Application Services consultants. By using this website or any of the products or services, you (“Applicant”) agree, without limitation or qualification, to be bound by all terms and conditions and any other alternative or additional terms, conditions, rules or policies (“Terms and Conditions”) of use or conduct contained within this document relating to the use of this website. Applicant is aware that Canadian Pardon Application Services reserves full rights to change, modify, add, remove, or update any content within this document or website in its entirety at any time and at its sole discretion. Please check this document periodically as continued use of the Canadian Pardon Application Services and/or website means the Applicant agrees, in full, to all the Terms and Conditions outlined herein. If the Applicant does not agree to the Terms and Conditions outlined in this document, then the Applicant may not use this website or any products or services available or advertised by Canadian Pardon Application Services.

Policies and Information

Canadian Pardon Application Services assists individuals to process and complete several kinds of applications that include, but are not limited to; a Canadian Criminal Record Suspension, Record Expungement, File Destruction, U.S. Entry Waivers, U.S. Visas, Canadian Rehabilitation Entry Permits and a Canadian Passport. DPW does not offer or provide legal advice.Canadian Pardon Application Services is a private company that serves as an intermediary agent between, among others, the Parole Board of Canada, Homeland Security, U.S. Customs and Border Protection Services, Canada Border Services Agency, Passport Canada, Canadian Police detachments, RCMP, FBI, United States Police Detachments, Provincial Courts, United States Courts and other government agencies.

Correspondence

Failure to contact Canadian Pardon Application Services in a timely manner may result in the cancellation of an Applicant’s file in which case any eligible and refundable portion of payments made is forfeited.Canadian Pardon Application Services service fees are set strictly in relation to the preparation of all documents and consulting, and are not related to the court record disposition, disbursements or to the number of charges and/or convictions an Applicant may have. Mailing expenses, photocopying, printing, long distance, office supplies, administrative fees etc. are at the expense of Canadian Pardon Application Services. An Applicant will be required to pay any additional costs for separate government fees (if applicable) such as fingerprinting fees, RCMP record searches, court record dispositions, court fees, local police record checks, Parole Board of Canada submission fees, US Department of Homeland Security fees, or any other local, provincial or federal government fees. All of the aforementioned fees are neither set nor governed by Canadian Pardon Application Services and subject to change without notice by the agent or entity associated with those fees. Canadian Pardon Application Services agrees to complete all work in an expeditious and timely manner, however, Canadian Pardon Application Services cannot extend any timeline guarantees with respect to government agencies that we correspond with in order to process and complete applications for any product or service available from Canadian Pardon Application Services. Therefore, Canadian Pardon Application Services cannot guarantee any timeline for application results. Any estimated or quoted processing timelines provided are approximations and are dependent on the government agencies involved in the process. It is applicant’s responsibility to notify Canadian Pardon Application Services immediately upon any address, phone number, contact information, legal name change, and expiration of identification information which changes during Canadian Pardon Application Services involvement in an Applicant’s file or files. Should any extra disbursements arise as a result of negligence on an Applicant’s part to notify Canadian Pardon Application Services of any correspondence changes, or failure to report a change in an Applicant’s situation, an Applicant may be responsible for the fees involved in correcting the misinformation.

1. Authorization

I authorize Canadian Pardon Application Services to act on my behalf in having my Canadian Record Suspension Application complete, or my photograph and fingerprints purged or in obtaining a U.S. Entry Waiver, Rehabilitation Certificate and any other service which is offered by Canadian Pardon Application Services. I authorize Canadian Pardon Application Services to: (i) communicate with all government or government related organizations, including the RCMP, DHS/ARO, local police service(s) and courts which may be of assistance in this matter; (ii) take all reasonable steps and actions to assist me in this matter; (iii) if necessary, transfer my file to legal counsel who will then have my permission to act on my behalf.

2. Removal of Canadian Criminal Record

(i) After your file and fines have been paid in full and your statutory eligibility date has been met, it takes approx. 6-24 months to complete a purge or photograph and fingerprint destruction and approx. 12-24 months to complete the pardon/record suspension process, and subject to change. Unpaid files and unpaid fines will slow or stop the process. Canadian Pardon Application Services can only confirm fines are outstanding once we have received your court documentation. (ii) Canadian Pardon Application Services does not have the authority for the removal of occurrence or incident reports, and prohibition orders, which auto-delete, free of charge, upon eligibility; or certain offences which will appear on a police clearance specific to the vulnerable sector or remain on the sex offender registry (if applicable). (iii) If it is necessary, you are responsible for obtaining a local police check(s) and paying applicable police and federal government processing fees.

3. U.S. Entry Waivers

(i) After your file has been paid in full and all documents received, it takes approx. 7-15 months to prepare the Waiver application and approx. 5-10 months to receive a final decision from U.S. Customs and Border Protection (CBP), and subject to change. Unpaid files will slow or stop the process. (ii) U.S. CBP requires applicants to submit the Waiver Application in person to them and pay the applicable fee. The application will contain original documents. (iii) If you fail to submit your U.S. Waiver documents to the CBP before they expire, you will be charged a fee of $475 + HST to update all expired documents.

4. General

(i) As your file proceeds, any balance owing will be charged to the credit card on file. All files must be paid in full within 8 months of initial payment. An overdue balance fee of $445 + HST will be applied to outstanding balances after this time and fee increase will apply. No refunds will be issued after 5 days of initial payment. Monies paid to Canadian Pardon Application Services are used to pay for certain government fees and disbursements, and towards gathering information and documentation, communicating with the various government organizations, preparing and completing the required documents and supporting materials, submitting requests and other documents to the appropriate organizations and completing applications for submission. Government Submission Fees to the PBC and DHS are not included in the Canadian Pardon Applications Fees and is the responsibility of the applicant to pay at the end of process. Final decisions rest solely with the government. (ii) Government Submission fees subject to change without notice. (iii) Federal legislation subject to change without notice. A refund cannot be issued based on the outcome of legislation changes. (iv) The Federal government has changed the terminology of the word “pardon” to “record suspension”. The effect of a record suspension is the same as a pardon. (v) Premium files are handled differently within the Canadian Pardon Application Services office. Canadian Pardon Application Services has no control over the Parole Board of Canada (PBC), courts, police, statutory eligibility dates, or Canadian and US Government approval processes. (vi) If you start your file and later Canadian Pardon Waiver Applications finds out, due to non-disclosure on your part, that you are not eligible for a pardon/record suspension, Canadian Pardon Application Services will cancel your file without a refund. (vii) It is your responsibility to:

  • (a) contact Canadian Pardon Waiver Applications if you move or change your telephone numbers) or email address;
  • (b) comply with requests by Canadian Pardon Application Services for documents. Pursuant to our Privacy Policy, failure to do so may result in your file being destroyed, and you will have to start the process again;
  • (c) act with respect toward Canadian Pardon Waiver Applications employees. Abusive behaviour will result in the cancellation of your file with no refund.

(viii) If you are arrested, involved with the police or charged before completion of your file, it is your responsibility to:

  • (a) advise Canadian Pardon Waiver Applications of your police involvement;
  • (b) pay the additional fee of $545 + HST;
  • (c) provide Canadian Pardon Application Services with proof of the final court disposition.

New charges may affect your eligibility. (ix) If you do not follow instructions or misplace documents sent to you by Canadian Pardon Application Services, there will be a $150 administration fee. If your file goes dormant for over 9 months, you will have to pay $575 + HST to reactivate it. If your file goes dormant for over 15 months, you will have to pay the full fee to restart the process because your file will have been shredded. (x) You will be charged an additional fee of $50 if your cheque does not clear or if your credit card is declined (xi) Once the process has been completed, all of Canadian Pardon Application Services computer files and entire contents of your file shall be destroyed.

5. Links to Other Sites

This Web Site contains links to third party Websites. These links are provided solely as a convenience to you and not as an endorsement by Canadian Pardon Application Services of the contents on such third-party Websites. Canadian Pardon Application Services is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Websites. If you decide to access linked third-party Websites, you do so at your own risk.

6. Indemnification

You agree to defend, indemnify and hold harmless Canadian Pardon Application Services, its respective officers, directors, employees and agents, including all third parties mentioned on a Canadian Pardon Application Services Site, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of any of these Terms and Conditions; (b) your access to or use of a Canadian Pardon Application Services Site, Services or Content; or (c) your use or reliance on, or publication, communication or distribution of anything on or from a Canadian Pardon Application Services Site or through any of the Services. You will use your best efforts to cooperate with Canadian Pardon Application Services in the defence of any such claim. Canadian Pardon Application Services reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

7. Trademarks/Copyright

The trademarks, logos, service marks and other names and icons provided on this site are registered and unregistered trademarks of Canadian Pardon Application Services. The information, navigation and design of this site are under copyright to Canadian Pardon Application Services.

8. General Provisions

These Terms and Conditions you have entered into are personal to you, and you may not assign your rights or obligations to anyone. These Terms and Conditions constitute the entire agreement between Canadian Pardon Application Services and you pertaining to your use of the Canadian Pardon Application Services Site, Services and Content and supercede any prior agreements between you and Canadian Pardon Application Services with respect to the subject matter hereof. Canadian Pardon Application Services failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions will not constitute or be construed as a waiver of any right or provision. If any of the provisions (or parts thereof) contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination will not affect the remaining provisions (or parts thereof) contained herein. Except where prohibited by applicable law, any cause of action you may have with respect to your use of the Canadian Pardon Application Services Sites or which is the subject of these Terms and Conditions must be commenced within one (1) year after the claim or cause of action arises. No changes to your service agreement or these Terms and Conditions will be made except as expressly contemplated herein.

9. Limitation of Liability

You expressly understand and agree that in no event will Canadian Pardon Application Services be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether Canadian Pardon Application Services had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of the Canadian Pardon Application Services site, or (b) any unauthorized access to or modification to any information or transmissions, or (c) any other matter relating to the Canadian Pardon Application Services site or any of the services.

Forfeiture of Completed Work and Documents

Upon cancellation or closure of an application for non-payment, an Applicant forfeits all documents certified or otherwise, fingerprints received, information processed, and or any other work already completed by Canadian Pardon Application Services prior to the cancellation or closure of an Applicant’s application for non-payment. An Applicant who requests all or a part of the forfeited documents to be delivered to them will be required to pay Canadian Pardon Application Services a $100.00 handling fee for providing same.

10. Termination

Canadian Pardon Waiver Applications reserves the right to suspend or terminate your file and your access to the Site, Services and Content, at any time for convenience, or for any other reason, including without limitation, if: (a) the File Credit Card is invalid for any reason; (b) you give Canadian Pardon Application Services false or misleading information; (c) Canadian Pardon Application Services does not receive any payment when due; or (d)Canadian Pardon Application Services has determined, in its sole discretion, that your use of the Canadian Pardon Application Services Site or any of its Services was in breach of these Terms and Conditions or you are using the Services for unlawful or improper use. Any such termination by Canadian Pardon Application Services will be in addition to and without prejudice to such rights and remedies as may be available to Canadian Pardon Application Services, including injunction and other equitable remedies. Your ability to use Canadian Pardon Application Services as an agent is also subject to any limits established by Canadian Pardon Application Services or by your Account Credit Card issuer. If Fees cannot be charged to your Account Credit Card or your charge is returned for any reason, including chargeback, Canadian Pardon Waiver Applications reserves the right to either suspend or terminate your file. The disclaimer, limitations on liability, and indemnity provisions herein will survive termination or expiry of your file, and these Terms and Conditions.